SB Simpson is committed to providing our customers with quality products and services.
Above all, we strive to ensure we are providing our customers with what they need, when they need it, wherever they need it.
By continuing to improve our operations, we are able ensure a level of quality that exceeds our customers’ expectations. We are committed to continuous improvement through the use of cross-functional teams and investing in technology and updating processes and procedures.
Along with regularly scheduled audits of our business and operations, we utilize several key performance metrics to ensure we are adhering to and surpassing our service standards. These metrics include:
- Customer satisfaction
- On-time delivery
- Fill rates
- Shipping accuracy
- Invoicing accuracy
- Inventory turns
- Days sales outstanding (DSO)
- Operating expenses
- Supply chain optimization
All of our branches and facilities operate in conformance to the ISO 9001:2000 Quality Standard.
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